Terms of Sale
Prepayment Terms: Orders must be paid in full, before shipping.
Order Cancellations or Changes
Standard Orders: Orders may not be cancelled or changed without receipt of a written cancellation or change request. Any changes made to the order will delay shipment. Standard orders cannot be revised or cancelled once shipment is confirmed.
Custom Orders: Orders for custom items may not be changed nor cancelled once already in production.
Returns
A return authorization number must be received through Royal Tent USA prior to returning merchandise. Merchandise must be returned in the original packaging, freight prepaid, with the RA number. A percentage restocking fee will be applicable for all approved returns. Merchandise must be returned in new, unused condition. Custom orders and orders invoiced more than 60 days ago are not eligible for return. Royal Tent USA will not accept return shipments collect.
Shipping
All orders will be shipped from Royal Tent USA, 1000 E South St, Anaheim, CA 92805, USA, with freight charges prepaid, collect, or third-party billing. All shipments are put on the freight line free from damage and packaged properly for transit and are signed for as such by the freight carrier. Royal Tent USA responsibility for the product ceases at that point and the freight carrier assumes responsibility. Royal Tent USA will select the best, least expensive freight carrier possible, unless the customer designates a carrier with the order. Freight charges are subject to change without notice. Re-consignment, redelivery, tailgate delivery or storage fees are the responsibility of the customer. Royal Tent USA is not responsible for service provided by customer designated carriers. A signature is required for all freight deliveries. It is the customer’s responsibility to inspect freight delivery and note any damages or shortages on the delivery receipt. All damage must be reported to Royal Tent USA within 3 working days.
Damages
In addition to our services, Royal Tent USA will file freight claims for prepaid shipments as long as the customer has inspected the shipment and reported any damage or shortages to Royal Tent USA within 3 working days and noted all damages and shortages on the delivery receipt when signing. Failure to do so will result in the customer incurring all charges with replacing damaged goods. Freight claims for third party and/or collect shipments are the responsibility of the customer. The customer is responsible for all costs to replace damaged items prior to the freight company’s reimbursement.